Job Opening

Customer Success Engineer

Start date:
July 2021
location:
Europe / Remote
contract:
Permanent
Who we are?

Qualibrate was born out of an idea to create more project value with less effort. Traditional approaches to documenting, training and testing seemed cumbersome, involved several different tools and lacked re-usability while typically adding overhead to the project. We started Qualibrate to help teams create documentation, testing and training content faster, simpler and with less effort.

Who are we looking for?

Qualibrate is a fast-growing Cloud software firm based in Amsterdam looking for a creative, innovative and Solution focused Customer Success Engineer. In your role, you will be a part of the Qualibrate Customer Success team. The goal of the team is to secure customer success by implementing product and industry best practices.

You will be directly responsible for helping our Customers to get the maximum benefits out of the Qualibrate solution, diagnose and investigate technical issues they have, as well as serve as the bridge between our customers and our product teams.

Responsibilities
  • Assist the Customer Success team in the role as technical subject matter expert during customer calls and meetings
  • Support the sales team on technical sessions with customers and pre-sales activities
  • Triage and manage client issues, working together with the team to solve them in a timely manner
  • Provide technical support and expertise during the Incident management process on the Investigation and diagnosis steps
  • Participate in the change request management and problem management processes
  • Support clients in building solutions based on a mix of standard Qualibrate functionality and customized code snippets (mainly on C# and JavaScript programming languages)
  • Successfully manage and execute technical proof of concepts (POCs), on-site or remote
  • Quickly understand our customer's’ business goals and translate them into an effective technical implementation

Requirements
Technical skills and experience
  • 2 or more years’ experience in technical support or in a customer facing role
  • Bachelor's degree in Computer Science, Software Engineering or related business field
  • Intermediate to advanced programming skills on C#, Java, HTML, and/or JavaScript
  • Experience with enterprise software applications
  • Experience in traditional test automation tools (HP QTP and/or IBM FT and/or Test Complete and/or Selenium, etc.)
  • Has a good technical understanding of Test Processes and Best Practices
  • Good understanding of software testing concepts and methodologies
  • Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
  • Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
Good to have
  • Experience in software testing across the full Software Development Life Cycle (SDLC)
  • Knowlege of SAP solutions (GUI and Web)
Personal skills
  • Working knowledge with AGILE development (SCRUM or other)
  • Expects and requires innovation of her/his team
  • Strong results orientation
  • Possesses a positive attitude with strong work ethic, integrity and honesty
  • Excellent communication skills (English required)
Contact Us

Please send your CV and motivation letter to careers@qualibrate.com.