Training your end-users is crucial to the success of your IT projects. However, on most software projects, your trainers have an unenviable job -
- They're waiting for your development to finish
- They're hanging on for your project to complete
- They're kept out of the loop until the last minute
You can give your trainers a fighting chance of success, you just need to get them talking to your testers…
Your Trainers Have it Tough
Even when a solution is finally available, training departments face a race against time to prepare documents. These must be accessible to end users well before go-live. Remember too, that they're training users with vastly different experience levels, users who all learn in subtly different ways. Like I say, trainers have a tough job!
It gets worse. Trainers are often pushed to the back of the queue. They're not essential for developing the software, so they're not deemed a priority in the short term. As we all know, projects can quickly snowball, that short term becomes medium term, becomes long-term.
Even as a project nears completion, it's not uncommon to see trainers swimming against the tide, trying to make headway in a chaotic environment. Sure, some projects go smoothly, but they're the exceptions rather than the rule.
You need to give your trainers a fighting chance - and your testers should be there to help.
Your Testers are Your Information Providers
While your trainers are often kept at arm’s length, your testers are firmly in the thick of things. Nobody has more insight; nobody is as engaged in the reality of what’s happening. Your testers are the information keepers in your project. They provide you with unbiased visibility.
Sure, your project managers have a broad view, but they’re often firefighting issues or politicking, upwards and downwards in the hierarchy.
“What about our developers?”, you might ask. Well, it's always useful to get their opinion if you can. The problem is, your devs are inherently optimistic about their code. They’re also generally siloed in their perspective – only really concerned with their specific area of functionality.
Your Testers Have Their Fingers on The Pulse of a Project
Your testers are perfectly placed. They’ve got their fingers on the pulse of a project and know more than most about...
- Processes – They know how the end-to-end processes should work; they’ve ran through them more than anyone else.
- Progress – They know how far along things are, which functionality is ready for the trainers to get their hands on.
- Defects – Not only do testers know which bits are broken, they also know how fast defects are being resolved.
- Fixes – Testers generally have a good idea when fixes will come through – they get a feeling for the developers
- Timelines – Because of the above points, testers have a good idea of project timelines. Testers can give trainers a heads up on when things are likely to complete
Give Your Trainers a Fighting Chance, Get them Talking to Your Test Team
Maybe you're a tester or trainer, maybe you're not. Either way, it's in the best interest of your project to get these 2 parties talking to each other. Testing can provide training with real project insight and give them a fighting chance of success.
Drop your trainers and testers a quick email introduction, set up a call or video conference. Just get them talking and they'll work out the rest.
It doesn't take much effort, but it will serve your project well.
Bonus – Use Your Test Scripts to Develop Your Interactive Training Materials
Just introducing your training and testing teams will help your project, but there’s a way to take this even further. Did you know that there’s an easy way to use your test scripts to create interactive training materials for your users? Eliminating wasted training time.
Slash Your Project Time, Increase Adoption and Maximise Your ROI
You will see amazing benefits, solving some of your biggest project challenges…
- Your project times are reduced - You don't waste time creating training material
- Your training materials are always up to date - Your end-users have always-ready documentation
- Your ROI is maximsed - You accelerate the adoption of the new system
With Qualibrate you can even develop your training materials before your system is available
Your end-users learn how your new application works interactively, with screen simulations, business data, highlights, and suggestions. The Qualibrate trainer guides your users through their relevant processes.
How it works
Qualibrate creates a digital document off the back of your business process recording, which then automatically generates training simulations. You can even Play the training as a video that you can pause and monitor progress. Trainers and users can even add custom notes if required.
Why don’t more companies do this?
Honestly, we’re not sure. We’re surprised they don’t – I mean, why wouldn’t you? You’re already creating a test script; you might as well make the most of it!
Give your trainers a fighting chance, and reduce your project duration - Arrange a Free Qualibrate Demo today